Case Study – CHIRP Maritime
CHIRP is a registered charity. The aim of CHIRP is to contribute to the enhancement of aviation safety in the UK and maritime safety worldwide, by providing a totally independent confidential (not anonymous) reporting system for all individuals employed in or associated with these industries. CHIRP welcomes safety-related reports from flight crew, air traffic control officers, licensed aircraft maintenance engineers, cabin crew and the General Aviation community and people in the international maritime sector, including the shipping industry, fishing industry and leisure users. Reporters’ identities are kept confidential. Personal details are not retained and are returned to the reporter or destroyed on closure of their report. The information provided is made available, with the approval of the reporter and in a disidentified form to those who can take action to remedy the problem. Important information gained through reports; after being disidentified, is also made as widely available as possible principally through the publication of FEEDBACK with the aim of improving safety standards.
The Project – Incident Reporting and Publishing system
The CHIRP Maritime staff were looking for a way to simplify and automate the reporting process, while keeping information secure and reporters’ identities anonymous, using modern web technologies. If a report is to be published, CHIRP Maritime wanted a way to publish them on the web, together with the ability to search through published reports by keywords and categories. With C Data’s extensive knowledge of the web, internet security and the marine industry, we were able to identify their needs and offer a complete solution.
Phase 1 – The Reporting System
Submitting a report had to be done in two stages – the initial contact, followed by the report submission. Once the reporter has provided contact details, they are then able to submit a report, which is then followed up by a member of CHIRP staff. Contact is established, followed by removal of the reporter’s personal details. Management of this process is dealt with in the administration panel of the application.
Our development team created the system from scratch, using a combination of trusted ASP.NET and SQL technology and modern display frameworks including Bootstrap. Within a week we had a proof of concept, with a testing environment deployed within two weeks. CHIRP was able to test features and provide clarification on required functionality.
Through a combination of project management, design and testing, and regular updates to the client, C Data were able to deploy a fully functional reporting system within three weeks of the initiation meeting, followed by full ongoing support and maintenance for the application, security and hosting environment.
Phase 2 – The Publishing System
CHIRP Maritime were already publishing reports through their quarterly “Maritime FEEDBACK” publications (MFB), but wanted to offer a digital alternative. They also wanted to offer a searchable database of reports that readers could narrow down reports by a keyword and category search criteria.
Using WordPress as a platform, C Data were able to develop a bespoke solution where administrators could upload PDF versions of the MFB publications for download. C Data also developed a search facility for any reports that are published on the website using the standard Posts feature in WordPress. This allows readers to search by a combination of keywords and categories, helping them narrow down to the reports that interest them.
The Online Confidential Reporting Programme was awarded the Best Safety Service of the Year award at the Safety at Sea Awards 2017.
John Rose, CHIRP Director Maritime at the time, commented:
“The net effect of this enhanced service has been an increase in the number of reports received, these are now coming in from seafarers in parts of the world who have not participated in the past. The new program has enhanced our ability to promote best practice and learning to the global maritime industry. We are delighted to have received recognition for this exciting project developed with C Data.”