COVID 19 Contingency Plan

Business Continuity – Recovery Instructions

Scenario

Covid-19 Emergency Contingency Plan.

1 – Worst Case

Scope

It is important that CData continues to provide support to clients in the event of a pandemic virus where significant members of staff are ill, requiring the remainder to work from home with unreliable access to the office. This Recovery Plan outlines C Data’s planned response to the worst case scenario predicted by UK government.




Backup to:          [Recovery Site]
Backup by:         [Recovery Site]

Sync Frequency:     n/a
Snapshot Interval:  n/a
Retention Period:   n/a

RPO:                         Min Loss
RTO:                         Minutes


Instructions

Staff Self Isolating – while staff are self-isolating it is likely that they remain healthy enough to continue it support work from home. At which point they will use either their own device or a device provided to them by C Data. This will ensure that C Data clients are still able to receive remote support.

Staff Infected (minor) – where an individual is confirmed sick C Data management will take a view on whether to close the office. Where the office becomes closed staff will be sent home to work remotely. The usual number will be redirected to the C Data front desk, whereupon your call will be allocated to an engineer. , however the specific nature of the call may require some additional call forwarding to get you through to the correct member of staff. C Data will use MS Teams to co-ordinate your query, it is therefore likely that call times will increase slightly while we organise your support.

Staff Infected (Serious) – In the event that multiple members of the team are unwell the office will be closed. The phone number will remain active and clients will be able to use the front desk to connect to the available support engineers.

Onsite visits – Call outs to client sites will only be permitted on a case by case basis, avoiding use of public areas and public transport to minimise the risk of further spread.

Further Information

It is assumed in this scenario that all C Data’s email, file and business process data will continue to be available through the various gateway services already in place. Our staff have been asked to ensure that they satisfy themselves that they have all they need to perform their functions from home.